AUSTRALIA / NZ - 1-2 Business Days
USA / CANADA - 3-4 Business Days
United Kingdom - 3-4 Business Days
*All orders will be dispatched from our warehouse within 1 business day.
*All shipping times exclude clearance/customs delays.
Shipping and Handling Information
All orders placed (other than those placed in peak periods) will be dispatched from our warehouse within 1 business day (Melbourne, Australia time).
Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.
OOH! Companion is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, OOH! Companion will help as much as is reasonably necessary to trace a missing parcel.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email firstname.lastname@example.org to arrange redelivery and will also have to pay for all postage costs.
Risk in the products purchased will pass to you once delivery has been made to your nominated address.
Please direct any shipping related inquiries to email@example.com